Returns & Exchanges at Bones Coffee
Making a return or an exchange should be an easy process, we get it. Bones Coffee is committed 100% to delivering the best quality coffee and merchandise to our loyal customers. We only ask you follow a couple Bones Ground Rules for returns/exchanges. For a more scientific explanation of our return policy, click here.
Rule #1: Absolutely NO returns or exchanges on any drinkable or edible products as all of our coffee is roasted to order for peak fresh enjoyment. Would you want to receive a food product previously sent out and returned? Nah, me either. We do offer a first time satisfaction guarantee if you happen to order the wrong product or have a flavor you did not enjoy as we intended.
Rule #2: We do accept returns on unused mugs or tumblers as well as exchanges on any apparel that may not fit. Please be sure to review the product descriptions on future orders.
Rule #3: If the product is damaged or defective, or the wrong item was received, Bones will cover the return shipping cost. If you did not like the color or size of a mug or shirt, Bones will not cover the return shipping costs and onus of returning the merchandise would be on you, the wonderful customer.
Rule #4: We do not accept returns/exchanges on any of our brewing equipment or products that are opened or have a manufacturer warranty. What we can do is bridge the connection between you and the warranty company to help deliver the best possible outcome for you the customer.
After reviewing the ground rules, if there are any issues with your order or the quality of the coffee or merchandise, please click Chat Now below. You can say "live agent" and if one is available, Intern Andy will get you connected.
