If there are any issues with your order or the quality of coffee please click Chat Now below. You can say "live agent" and if one is available, Intern Andy will get you connected.
You can also email us at Support@BonesCoffee.com or leave us a detailed voicemail at (239) 323-9959. We will follow up with an email resolving your inquiry.
Shipping Policy
We ship within North America, Oceania, most of Europe, and all Military Installations (APO, FPO, and DPO addresses). If you're still unsure whether or not we can ship to your address, just send a message to our customer support team and they'll be happy to assist!
Our top priority is to deliver fresh, delicious coffee right to your doorstep with our lightning fast fulfillment. Depending on your order time, it could ship within 24 hours of being received. (Holidays, weekends, and inclement weather can affect delivery times.)
Once your order has been shipped, you will receive a notification with your selected delivery service.
We want you to love our products and become a life-long fan and, if something is not right with your order, please let us know.
You can find the Return and Exchange policy here.
